Support

Packs are linked to your account and your App Store or Google Play account. On a new device, sign in and open the pack — it should unlock automatically. If it doesn't, go to the Packs screen and tap Restore purchases. Still locked? Email us with the pack name and roughly when you bought it.

Journal entries sync through your account, so both devices need to be signed in to the same account and online. Give it a minute on a good connection. If entries are still missing, email us — don't delete and reinstall the app first, as we may be able to recover more with it in place.

Yes — guest mode lets you browse and use activities without signing up. You'll need an account for the journal and syncing across devices, because that content has to live somewhere safe.

In the app, go to Family → Delete account. This permanently removes your account and everything associated with it from our systems. You can also request deletion by email — see the privacy policy for details.

We'd genuinely love to hear it. TrailFox is built by parents who use it, and several features started life as an email from another family. Send yours to support@oakfox.co.uk.